[INSERT NAME OF THE VEHICLE REPORT SERVICE]
PRIVACY POLICY
We are committed to maintaining the privacy of the information of our customers and other users of [name of the Service] (Service).
In the course of our business dealings with you we may collect, use, disclose, and hold information about identified or identifiable persons (Personal Information), as well as other business or technical data.
In this privacy policy:
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all references to we, our or us are to ASMR Technologies Limited, a New Zealand company (NZBN 9429053330895), as well as its affiliates and subsidiary companies; and
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all references to you or your are to an individual who is the subject of the Personal Information.
This privacy policy describes how we collect, use, store and distribute Personal Information and other data, and describes the purposes for which we may use, disclose or hold such Personal Information and other data.
What Personal Information and data do we collect?
During the course of your relationship with us or your use of the Service, we may collect the following information:
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We will collect personal details from you during the course of your establishing and maintaining a customer account or user profile with us via the Service, such as your name, user name, passwords, address, email address and phone numbers.
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We will collect data related to the use of the Service, including ordering details for reports, details of the pages visited, the reports generated and the data accessed.
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We may collect other Personal Information and data during the course or as a result of your relationship with us, including where necessary to enable us to provide the Service to you or to respond to requests for further information.
We may not be able to provide you with the products, services or information requested by you, if you choose not to provide us with this Personal Information.
We don't collect credit or debit card information
We do not collect, store or process any credit or debit card information. Any credit or debit card payments made by users in connection with the Service will be processed by third-party payment platform providers.
We may collect Personal Information from others
We may sometimes collect Personal Information about you from other people, such as our contractors, agents or service providers when they provide services to us or assist us to provide the Service to our customers. These may include IT services providers, couriers and delivery service providers, call centres, finance providers, collection agencies or professional advisers.
We may also collect Personal Information about you from other users or customers of the Service. For example, we may collect Personal Information about you when a customer gives us your contact details in relation to particular products or services, or orders products or services tailored to your requirements.
We may also collect Personal Information from time to time from third party providers of motor vehicle data (such as mechanics and vehicle service providers) when they provide us with that motor vehicle data. We use reasonable endeavours to ensure that our APIs do not collect Personal Information from such third party providers, but in some instances some Personal Information may be collected. In such event, we will ensure that such Personal Information is removed from the motor vehicle data available via the Service.
Why we process Personal Information
We use and process Personal Information where necessary to perform our business activities and to provide the Service to our customers.
In particular, we use and process Personal Information for the purposes below.
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To provide you with the Service.
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To provide you with information, support and assistance in connection with the Service.
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To complete sales transactions, including billing, payment, receipt, credit check and verification services.
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To communicate with you in response to requests for information.
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To maintain our internal records.
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To establish, maintain and operate user or customer accounts you may hold with us.
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To enable you to access secure areas of the Service (for example, where access is by user-name and password only).
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To provide you with information or notices about the Service, for example email updates about service availability.
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To provide technical support and administration services in relation to the Service and any products or services ordered by you.
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To personalise and customise your experience with us.
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For product development, planning or research purposes.
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For strategic planning or development purposes in connection with our business, including assessing the ongoing needs and requirements of our business.
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To evaluate customer satisfaction and the performance of marketing activities.
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To manage and enhance the Service.
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To conduct business processing functions in relation to the operation of our business.
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To conduct competitions or promotions that you have chosen to participate in.
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To keep you informed about products, services, events, promotions or any other marketing activities, but only to the extent permissible under applicable laws, and subject to any other restrictions contained in this privacy policy.
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To help prevent unlawful activity.
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To investigate and take action in connection with any suspected unlawful activity, or suspected breaches of any agreement between you and us.
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To evaluate, defend or otherwise deal with any claim by you in relation to the Service, or otherwise in connection with our business activities.
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Where otherwise reasonably necessary to enable us to undertake our legitimate business activities.
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Where otherwise specified in this privacy policy.
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Where otherwise required or permitted by any law (including the Privacy Act 2020.
We may provide your Personal Information to third parties where reasonably necessary for any of the purposes above. These may include IT service or software providers, cloud storage providers, distributors, suppliers, resellers, call centres, collection agencies, finance providers, consultants, business partners, professional advisers, governmental agencies, enforcement agencies, our directors and shareholders, our financiers, our investors, and key stakeholders in our business.
Cookies
The Service may use cookies or other tracking technologies. Cookies are small text files that are placed on computers, devices or browsers used to access websites, apps or other internet content.
We may use cookies or other tracking technologies for the purposes below.
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To recognise your computer or device when you access the Service, without requiring a login.
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To keep track of the products or services you view, so we can send you information about those products or services, or about other products or services that we think you may be interested in.
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To learn about user preferences so that we can present users with content and advertising that is relevant to them.
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To measure traffic patterns, to determine which areas of the Service have been visited, and to measure transaction patterns in the aggregate.
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To research the habits and preferences of our users so we can improve the Service.
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To allow us to operate the Service efficiently.
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To measure the effectiveness of our marketing activities.
You may be able to change the settings on the device that you use to access the Service in order to reject or limit the use of such cookies or tracking technologies. But if you do so, it may reduce or limit the functionality of the Service.
Statistical and aggregated data
During the course of our dealings with you we may collect statistical data about you, including through the use of cookies or other tracking technologies (see the above section), or through other means.
We may disclose this statistical data, or other data we hold based on Personal Information collected by us, for any purpose not otherwise permitted under this privacy policy. But we will only do so on an aggregated basis and in a way that ensures that no individual is able to be identified from such statistical data.
We will not sell any of your Personal Information to any person, unless you have expressly given us permission to do so.
Direct Marketing
We may use Personal Information collected by us to send or email to you marketing or promotional information about the Service, or the services or products of other companies (Direct Marketing Information), but only if you have expressly given us permission to do so.
If you give us permission to send to you Direct Marketing Information, and later decide that you do not want us to send you further Direct Marketing Information, you can contact us at any time to request that we stop sending you this information. You can either contact our Privacy Officer (see the details at the end of this privacy policy) or use the "Unsubscribe" facility at the bottom of any Direct Marketing Information email or communication that we send you.
Business acquisition
We may transfer your Personal Information to another entity in connection with a sale of our business or assets, or a merger or consolidation or restructuring of our business or company, or any other transaction in which a third party acquires ownership of any rights in the Service.
If we transfer any of your Personal Information in such circumstances, we will ensure that the recipient of that Personal Information agrees to be bound by privacy practices and obligations that are consistent with our own under this privacy policy.
Holding Personal Information
We will not hold your Personal Information for longer than is reasonably required for the purposes for which it was collected.
Personal Information may be held for longer periods where extended retention periods are required by law or regulation, or are necessary to enable us to enforce or defend our legal rights.
Security
We will use all reasonable endeavours to effect and maintain adequate security measures to safeguard your Personal Information and other data we hold from loss, unauthorised access, use, modification or disclosure.
If you suspect any loss, unauthorised access, use, modification or disclosure of your Personal Information, please let us know immediately.
Transfer of Personal Information
We may transfer your Personal Information to or from other countries where necessary to achieve any of the purposes specified in this privacy policy.
If you are New Zealand-based and we transfer your Personal Information outside New Zealand, we will ensure that appropriate safeguards are in place with the recipient of that Personal Information, as prescribed by the Privacy Act 2020, before we transfer that Personal Information.
Use of third-party websites
We have no control over third-party websites that you link to via the Service. This privacy policy does not apply to the collection, processing or use of your Personal Information as a result of your linking to any third party website.
We are not responsible for the privacy policies or practices of third parties. We recommend that you review the privacy policy of each website you visit.
Your rights to access and correct Personal Information
You may request access to any Personal Information we hold about you. You may also request that we correct the Personal Information we hold about you.
All access or correction requests will be dealt with in accordance with applicable law, including the Privacy Act 2020.
To make an access or correction request, please contact our Privacy Officer (see below) and they will tell you how to make a request. If you make a request, we may ask you to verify your identity.
Privacy Officer
For any queries or further information about our privacy policy, or about our privacy or data practices, please contact our Privacy Officer. This person's contact details are as follows:
ASMR Privacy Officer
[insert email address]
Changes to the Privacy Policy
We may change this privacy policy at any time, by changing or removing existing terms or adding new ones, or by replacing this privacy policy with a new one.
We will take reasonable steps to notify Service users and customers of any changes to this privacy policy. Any such changes will take effect immediately, unless we state otherwise.
Your use of the Service after any changes to our privacy policy will constitute your acceptance of those changes.
This privacy policy was last updated on [date]